We are Birling Farms, trading as The Manor Gardens, Birling Estate. You can contact us at enquiries@birlingestate.co.uk. We are the controller of the information that we obtain from and about you. We understand and respect the importance of your privacy and we are committed to the transparent processing and safeguarding of your personal information.

In providing our services to you, we need to collect personal information from you and make use of it as detailed below.

HOW WILL WE COLLECT INFORMATION?

We will only collect personal information from you as follows:
– When you write, telephone, email us or use our contact form to make an enquiry.
– When you make a booking with us in writing via letter or email.

WHAT INFORMATION WILL WE COLLECT?

We may collect all or some of the following information relating to you or other parties involved in your booking:
– Name and contact details (including your telephone number, email and postal address);
– Special requirements such as those relating to any disability or medical condition which may affect your booking.
– Details of your suppliers, including their contact details and public liability insurance.

As part of the booking process we will need to invoice you for the deposit and the balance of payment. We will send you an invoice to pay online by BACS. We do not see or store your bank details or your credit/debit card information.

HOW WILL WE USE THE INFORMATION YOU GIVE US?

When you make your booking, we will use your information in the following ways:

We will use the names and contact details of people on your booking to arrange and secure your booking and will store, process and share your data in line with our terms and privacy policy, to which you must agree before confirming your booking. Our terms and conditions will be provided to you should you wish to proceed with a booking.

We will use the postal address, email address and telephone number you give us to contact you with information about your wedding and to confirm and progress your booking.

If you fail to provide us with this information, we cannot plan or confirm your booking.

WILL MY INFORMATION BE DISCLOSED TO THIRD PARTIES?

We will not disclose your personal information to any unrelated third parties, although we may need to use your personal information to comply with a relevant legal or regulatory obligation. We will never share information about you with third parties for their own marketing purposes without your express consent.

STAYING IN TOUCH

You can follow us on facebook or Instagram and receive updates or photos from time to time. You can un-follow at any time should you no longer wish to receive these.

WHAT OTHER RIGHTS DO YOU HAVE?

In the first instance, please talk to us directly so we can resolve any problem or query. You also have the right to contact the Information Commissions Office (ICO) if you have any questions about Data Protection. You can contact them using their help line 0303 123 113 or at www.ico.org.uk.

GDPR gives you the right to access information held about you, and you may ask us in writing for a copy of the information that we hold about you. You have the right to request additional information about the handling of your personal data and to object to the processing of your data in some circumstances or to ask for it to be deleted.

Any access or additional information request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

COOKIES

Our website may make use of cookies. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies from our site by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site.

UPDATES AND CHANGES

As our privacy statement may change due to developments in the law we encourage you to re-read this from time to time so you are aware of any changes in how we gather and use your personal information.